A cancellation of a custom ordered tour is subject to the following charges.
| Date of cancellation request received by us | Cancellation Charges |
| 31 or more days prior to the first day of travel | 10% of the total travel cost |
| 30-8 days prior to the first day of travel | 20% of the total travel cost |
| 7-4 days prior to the first day of travel | 50% of the total travel cost |
|
3-0 days prior to the first day of travel, |
100% of the total travel cost |
- In case of cancellation after the payment of the travel cost is completed by the customer, the amount deducting cancellation charges, bank handling charges and the other costs charged by travel service providers (railway company, accommodation etc.) from the amount already paid will be remitted to the bank account specified by the customer.
- Date of cancellation refers to the date and time when cancellation notice is received by us based on Japan time, instead of the local date and time when cancellation notice is sent from the customer.
