Cancellation Policy for Custom Travel

A cancellation of a custom ordered tour is subject to the following charges.

Date of cancellation request received by us	Cancellation Charges
31 or more days prior to the first day of travel	10% of the total travel cost
30-8 days prior to the first day of travel	20% of the total travel cost
7-4 days prior to the first day of travel	50% of the total travel cost
3-0 days prior to the first day of travel, or non-appearance	100% of the total travel cost

- In case of cancellation after the payment of the travel cost is completed by the customer, the amount deducting cancellation charges and bank handling charges from the amount already paid will be remitted to the bank account specified by the customer.

- Date of cancellation refers to the date and time when cancellation notice is received by us based on Japan time, instead of the local date and time when cancellation notice is sent from the customer.